Latin America’s largest airline LATAM, headquartered in Chile and working in alliance with Delta Airlines, has implemented Jeppesen Crew Request for their Chilean long-haul cabin crew, to provide them with greater influence over their roster content. "Long-haul crew often have challenging rosters. Operating through nights with irregular working hours and crossing over many time zones is very common", says Jennifer Campilongo, Crew Planning Manager, at LATAM Airlines Group. "Individual differences in coping with these working patterns, as well as varying social needs and family commitments, were reasons for us implementing this solution as a complement to preferential bidding. Crew Request automates most of our work and allows for us to meet many more requests for crew than we otherwise would be able to cope with", she continues. Oscar Rodriguez, CEO and General Manager of Optimen in Mexico, a partner of Jeppesen heavily involved in the implementation, explains further:
"Crew can request both flights and days off. The airline decides on a 'quota' of available days off each day, the constraints that need to be fulfilled for the request, as well as a 'priority order' for crew in which the requests are granted. For LATAM, several factors play in to the priority order, such as the crew's prior request history and their seniority. For the crew, it becomes a transparent process which they can follow via a mobile app. They can see, for example, why a request wasn't granted and then easily adjust and try other alternatives. They shape their own rosters, something that greatly promotes crew well-being." Jeppesen Crew Request and Crew Bid, are add-ons to the Jeppesen Crew Rostering solution, consisting of both mobile applications for the crew as well as back-end components interacting with the crew management solution and optimizers. Crew Request ensures that requests are feasible and granted such that crew are provided with maximum influence without jeopardizing the airline's ability to operate efficiently. Please find more information here.
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